FAQ

Commonly asked questions are answered below. If you still have questions, please do not hesitate to contact us.

  • Community Supported Agriculture (CSA) is a movement in which farmers sell directly to consumers, forming a unique community, or partnership with them. In a CSA, subscribers help support small, regional farms by paying in advance for fresh, organic produce delivered weekly throughout the year.

    Mountain Bounty Farm’s CSA is unique because we offer regional produce YEAR ROUND by purchasing produce from our neighboring farms in the winter months. Additionally, we don’t require an up front purchase of a whole season! We have flexible payment options, including single box purchase options.

    CSAs are good for farmers, consumers and the world! Farmers receive a steady source of income and a guaranteed market for their produce, which relieves much of the risk of small-scale farming. With CSA, the variety of fresh, delicious food delivered to you is regionally grown using a minimum amount of fuel and packaging. Most importantly, CSAs provide the consumer with a direct connection to the place where their food is grown and the people that grow it.

  • CSA prices range from $34-$45/box depending on size and delivery location. Most up to date pricing is on our CSA ordering site, https://mountainbounty.csaware.com/store/

  • Each week our farmers curate a box of perfectly ready, seasonal produce for our CSA shares. We currently do not offer any form of customization. You can pass along produce that you don’t like to a friend or family, or set up a trade box at your drop site.

  • The Regular Box is 9-12 items each week and is appromiately the size of a standard grocery bag. The regular box is designed to feed a household of 3-4.

    The Small Box is 5-9 items each week and about 2/3 the size of a standard grocery bag. The small box is designed to feed a household of 1-2.

  • We have multiple payment options. Paying with echeck or credit card (Visa or Mastercard) are preferred. We also accept paper checks for those who would like to pay in installments for their shares. We also happily accept EBT for fruit and vegetable shares!

  • During the summer months (May - November), Mountain Bounty Farm produces the entire Vegetable Share. During the winter months (December - April), we partner with other regional and organic farms to help supply the bounty since growing in our climate can be tricky during the winter.

    Our Fruit Share is produced through Frog Hollow Farm.

  • Yes! We are certified organic by CCOF and USDA.

  • We delivery to Western Nevada County on Tuesdays (May - November) and Wednesdays (December - April). We have drop sites in Nevada City, Grass Valley, Penn Valley, Lake of the Pines, Auburn and the San Juan Ridge.

    We deliver to Tahoe, Truckee and Reno on Thursdays (year-round). We have drop sites in Soda Springs, Truckee, Tahoe Cite, South Lake Tahoe, Meyers, Zephyr Cove, Kings Beach, Incline Village, and Reno.

  • Yes! You can place your share on hold via your Member Dashboard.

    You do not pay for weeks you are on hold. Instead the Delivery Credit is “banked” to be used on the next scheduled delivery date. There are no cash credits for holds.

    To help us sustain our unlimited hold policy, please also consider these options when unable to pick up your box:

    • You can have a friend or family member pick up your shares for you. 

    • You can "double up" boxes on another delivery date within 4 weeks of your desired hold. For this, you would receive 2 boxes 1 week and hold another week.

    • You can "donate" your box to our Community Supported Financial Assistance Fund, which is a discount program we offer to members that would otherwise be unable to afford our vegetables. We are excited to be able to offer our EBT members a 50% cost match of their vegetable box through this program. 

      *We are not a non-profit and this is purely an internal assistance plan, so this is not a tax deductible donation.

  • Yes, this is easy to do! From your Member Dashboard, View/Modify Subscripiton, select share, and then you can change share size. Be careful of our system deadling which is Friday at 11 pm. Changes made after this deadline take place the following week.

    The system takes the deliveries you have remaining and converts these credits to cash. Then charges for as many other size boxes as possible. Any extra credit will be placed as a cash credit on your account. This credit will discount towards your next renewal.

  • Since we are harvesting produce based upon the number of CSA Boxes ordered, we need a heads up if there are additions to, or holds on deliveries. This deadline gives us enough time to plan our box contents for the next week.

  • We send weekly newsletters and email/text on the day of delivery, so we hope this doesn’t happen! But if it does, check your delivery reminder email to see if your site offers late pick up. Site hosts are graciously offering their space so please respect their privacy.

    Mountain Bounty farm is only liable for shares during the designated pick up hours. We do not offer credit for missed pickups.

  • You can order gift certificates here: https://mountainbounty.csaware.com/store/gift-certificates-C23036

    During checkout, please indicate the email address of the recipient! You can also email us at info@mountainbountyfarm.com if you want to give us some more information.

  • HOW TO RENEW YOUR VEGETABLE SUBSCRIPTION:

    From your Member Dashboard, you click "Renew Subscription" (https://mountainbounty.csaware.com/store/resubscribe.jsp). You are eligible for renewal when you have fewer than 6 weeks remaining in your share.

    The purchase of these box credits will add to your current subscription delivery count. If you have a cash credit on your account, it will automatically appear at checkout.

    If you'd like to switch to the pay-every-4-delivery subscription with automatic billing, let us know.

    If you currently pay every 4 deliveries, you never need to renew your vegetable subscription! These subscriptions automatically renew, every 4 weeks, year-round.

    HOW TO RENEW YOUR FRUIT AND FLOWER SUBSCRIPTION:’

    For seasonal subscriptions, like Fruit and Flower Shares, you WILL need to renew each season. No rollover! You will have to check out separately for your seasonal shares and your vegetable shares.