Commonly asked questions are answered below- simply click on your question to be directed to your best answer. If you still have questions, please do not hesitate to CONTACT US.
ABOUT THE SHARES
- What Does a CSA Member Receive?
- How Much Food is in Each Veggie Share?
- How Much Does the Box Weigh?
- Can I Purchase a Half Share?
- If the Season has Already Started, Can I Start Late?
- How will we Know What’s Coming in our Box?
- Are all of the Boxes the Same?
- What Happens When I go out of Town?
- Where are the Pick Up Sites and What are the Hours?
- Can I Change my Pickup to Another Site?
- Do you Deliver in Truckee and Tahoe if There is a big Storm?
- I Have Empty Share Boxes Left Over in my Garage- What do I do with Them?
QUESTIONS ABOUT VEGETABLES
- I forgot to Pick up my Shares, will my Veggies and Fruit be There Tomorrow?
- There was Nothing When I Came to Pick up my Weekly Share- What do I do?
- If I’m Dissatisfied can I Cancel my Share?
What is a CSA?
CSA stands for Community Supported Agriculture. It’s a social model that connects you to your food, the land, and to those that tend the soil. CSA is an economic system that allows you to make a direct connection with a family farm, a farm you know, a farm that adopts careful land stewardship practices and produces exceptional food.
There are many benefits of a CSA-based food system. Besides providing fresh locally grown produce, CSA farms provide non-farmers with an understanding of the challenges and rewards of farming. You participate in the risks and uncertainties of farming as well as sharing the bountiful harvests. Having direct contact with the land through your food and your farm can be a tremendously rewarding experience.
Belonging to Mountain Bounty Farm benefits you, your family, the local economy and the environment.
Why Subscribe to a CSA?
Taste and quality are superior. By being closer both geographically and temporally to the harvest you will receive fresher food. Most of our produce gets to you either the day it was picked or the next day (some vegetables benefit from a night in the cooler). Fresher veggies taste better and are more nutritious. Taste is an indicator of nutrition — what you experience as good flavor is high levels of vitamins, minerals, and other nutrients. Generally fruits and vegetables that taste better are fresher and were more carefully grown. CSA membership is also a big incentive to improve eating habits, eat more vegetables and experiment with new things you might not normally try… however most of the veggies are familiar, staple veggies like lettuce, tomatoes, carrots, broccoli, and corn.
You’re also creating a direct relationship with a local farm family and supporting that farm. Many CSA members find a sense of satisfaction in going directly to their farmer for their food. Over time CSA members develop a relationship with their farm. As farmers this is also particularly rewarding. We love to see kids growing up on our produce. We’ve had parents eating our produce since before their kids were born whose children are now in college!
ABOUT THE SHARES
What Does a CSA Member Receive?
It depends upon which shares you choose. We offer both summer and winter Vegetable and Fruit Shares, and a Summer Flower Share. Our Vegetable Share members receive a box of diverse fresh veggies each week, about the equivalent of a large paper grocery bag of veggies.
How Much Food is in Each Veggie Share?
The standard share is about the same size as full brown grocery bag. You can expect 6-15 items depending on the season.
How Much Does the Box Weigh?
It varies depending on the veggies included from week to week. Some veggies (tomatoes, squash, potatoes, melons) are very heavy, some are light (lettuce, basil). Because of these weight differences, estimating a certain amount of pounds per week can be misleading. For this reason, we prefer to give a volume estimate: your CSA box will be at least 2/3 full (in practice it is often overflowing by the second half of the season). This is equivalent to a large paper grocery bag chock full. Fruit is easier to judge by weight; for a Summer Fruit Share you can expect 7+ pounds of delicious fruit. For the Winter Fruit Share, you can expect 10+ pounds per week.
Summer 2015 we are introducing a smaller box option (the regular size boxes will often contain excess bounty, above the value of those boxes- smaller boxes are exactly 2/3 size). Regular boxes are generally designed for a small family. Whether or not it fits depends on your eating habits. Most of our members find our regular share just the right size. For people who eat out a lot it could be too much produce. For people who tend to eat at home or who love cooking and entertaining, it could be not enough. Those who need more produce can sign up for multiple shares. Some members share their box with a friend or neighbor. If you need a partner to share with, you can also send us an email. We might be able to help connect you with someone.
If the Season has Already Started, Can I Start Late?
Yes! We accept signups at any time, space allowing. If shares sell out, we will keep you on a waiting list. Sign up as soon as possible to ensure the pickup site of your choice. We offer several site options so we can usually find an alternative site nearby if your preference has reached capacity.
How will we Know What's Coming in our Box?
We send a list of the box contents in an email newsletter each week. Last week’s box is a good indicator of what’s in season and what you might expect next week, but we always try to include something different each week as well. We aim for as much variety as possible. The nature of farming makes it difficult to predict what will exactly be in the box from week to week, and we sometimes make last minute decisions during harvest to get you the best possible produce. One item may not be as ripe as we thought it would be, or it may be too ripe, or something we didn’t expect to be ready yet will suddenly need to be picked.
Are all of the Boxes the Same?
Yes, we spend a lot of time ensuring that each of the boxes is comparable to the others. Please don’t go through the boxes at the pickup site.
What Happens When I go out of Town?
You can ask a friend, neighbor or family member to pick up your box for you (please give them a copy of your Welcome Letter and clear instructions). If you’ll be away for an extended period you may want to sell off your remaining shares to someone you know. Our cancellation policy is listed here. We must have cancellations in writing/email one week prior to delivery.
What are the Pick Up Sites and Hours?
We currently offer 17 locations throughout the Nevada County, Tahoe and Reno areas. Most pickup times are from early afternoon to later in the evening to accommodate a range of schedules. A complete list of pickup locations and times can be found here.
Can I Change My Pickup Location to Another Site?
Yes! Contact us one week prior to the delivery and we can switch your site for the duration of the season.
Do you Deliver in Truckee and Tahoe if There is a big Storm?
Usually, but due to occasional extreme storms in Truckee/Tahoe, delivery is weather permitting. We try to notify everyone via email if there is a storm that prevents us from meeting our delivery time. However, we can say that we haven’t missed a delivery yet due to weather!
I Have Empty Share Boxes Left Over in my Garage- What do I do with Them?
Please bring them to the pick up site – we will really appreciate getting them back and it helps us keep costs down. We need to reuse the boxes as long as possible as they cost us about $1.80 each- for 450+ members, that can really add up!
Can I Make Payments or Pay Weekly?
We don’t accept weekly payments, but we do offer a payment plan to make it easier for our members to subscribe to fresh local produce. If you sign up before or during the first half of each 24-week season, you can settle your balance in 3 payments; if you sign up after 12 weeks have passed you can split the balance into 2 payments; and after 16 weeks we ask that you pay in full unless other arrangements are made. We can work with you to make it easy to pay for your shares, so do contact us if you want to propose an alternative payment plan. We want to make our system work for everyone. More details about payments here.
Yes, we do have a Work-Trade Program. You work one morning a week from 8am until noon in exchange for your share. If you are interested, please contact us we will be in touch with more information.
QUESTIONS ABOUT VEGETABLES
What do I do with an Unfamiliar Vegetable?
Be sure to read the newsletter each week; we always try to include a recipe for unusual veggies. If you are still stuck, give us a call and we can help you find a recipe that may work for you.
I Don't Like Eggplant and can I Have More Green Beans?
Because we are a small family operation we make all the boxes the same and we don’t have the capacity to individually design them. We recognize that everyone likes different things and during the course of the season you will probably receive a veggie that you don’t like; but, even if you don’t eat everything in your box, it’s still a good value. Call us up, we may be able to suggest a recipe you haven’t tried! Or, you could give it to a neighbor, or trade at the pickup site.
We have a wonderful array of veggies at the Nevada City Farmer’s Market on Saturday mornings from June-October. We also give members a survey each season so we can alter our selections to tailor to our members feedback.
I Forgot to Pick Up my Shares, Will my Veggies and Fruit be There Tomorrow?
Our agreement with site hosts is that CSA pickup days and times are firm. If you are unable to pickup in time, please have a friend, neighbor or co-worker pick up your shares for you (please give them clear instructions). All leftover produce is donated at the end of the appointed pickup hours.
First, please check that you have arrived during the correct pickup day and time. Your shares are not available outside of the arranged pickup schedule. However, if you are there on the correct day and within the pickup hours, please contact us immediately and we will help you resolve the problem.
If you are dissatisfied, we would like to know why. We appreciate the opportunity to address your concerns and help clarify how our program works. Please contact us anytime with questions or issues that arise. If you are dissatisfied, please contact us immediately at (530)292-3776 or info@MountainBountyFarm.com. Our full cancellation policy can be found here. Cancellations must be in writing or email, at least one week prior to the date of delivery.
Can we Come Visit the Farm?
Yes, we welcome visitors. We ask that you call to arrange an appointment. Mountain Bounty Farm is a working farm, so while we love to have people visit and taste the veggies, our availability to give tours may be limited. We don’t schedule tours on weekends. We have also hosted a harvest festival in the fall with a farm tour, tasty treats and plenty of activities for the kids.
Can I Order Veggies or Flowers for a Special Event? Do you Supply Produce or Flowers in Other Ways Than the CSA Membership?